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Returns & Exchanges
At Lily & Fox, we want you to be completely in love with your beauty products; if you are not satisfied, you can return or exchange eligible items within 30 days of purchase.
1
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare Your Package
Ensure items are in their original, unopened packaging and securely place them in a shipping mailer to prevent damage.
3
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your replacement within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing